As part of the CARES Act, there is also a requirement that the USDOE must notify the borrowers within 15 days of the actions taken related to their student loans debts. This page provides information about changes wage garnishment agencies, courts, attorneys and creditors are making in response to COVID-19. Your employer has chosen ADP to manage and process wage garnishment orders and disburse wage garnishment payments to the relevant payees on its behalf. • ADP professionals are versed in wage garnishments compliance requirements and best practices. The City of Charlottesville suspends collection actions for past due taxes/bills due to the city. New orders will be issued if and when the employer needs to resume withholding in the future.

1. Taking these actions protects the business from any legal repercussions for failing to respond to the order.
2. For FSWG clients, it is important to forward to ADP the aforementioned employer letter received as part of the garnishment order for existing cases.
3. They will return any payments received during the suspension period to the borrower and will notify the employer when to resume withholding.
4. The agency website was not updated with this information at the time of this posting.
5. Please remember that child support is a court ordered judgement and we do not have the ability to stop orders.

Please refer to the agency website tax.ohio.gov for more information. Please refer to the agency website nj.gov/collectionprocess for more information. Please refer to the agency website courts.mo.gov for more information. The order to pay process, while previously delayed due to court closures, has restarted.

Visitors to CSRU offices may have an appointment scheduled for a later date and time to speak to a case manager. Wage garnishment is a legal process that requires employers to deduct money from an employee’s wages for the payment of a debt in accordance with a court or agency order. Nobody likes exception documents, but that doesn’t mean handling them has to be painful too. Exception documents like notices of hearing and judgments can have a very unpleasant effect on your business if not handled timely and properly. That’s why, with this release, we’re taking our first step towards a faster and more transparent exception document process for you. We’ve just released a feature in ADP SmartCompliance® that allows you to refund wage garnishment deductions back to employees before they’re disbursed and reinstate payments reversed in error.

March 30, 2018

All offices are closed to the public, however, processing continues for existing orders and the agency is still accepting applications for services. To contact CSS during regular business hours (M-F 7 a.m. to 6 p.m.), call the Child Support Call Center toll free at . A child support representative can discuss how to enroll for services, support services in general, or answer questions about an existing child support case. The State Disbursement Unit and payment processing teams have a strong plan in place to ensure that payments continue to be processed and disbursed timely.

ADP SmartCompliance® Release Notes

You’ve received a notice that your employee is subject to wage garnishments. Employers are obligated to comply with these notices, which are court-approved attempts by a creditor to collect an outstanding debt from one of your employees. FSWG is proactively completing liens issued by Performant and will code them as “permanent suspension.” Please continue to send adp garnishment phone number in suspension notices as received to ensure we suspend all orders. Performant, a collector for student loan guaranty agencies, has issued notices of suspension. We do not currently anticipate any delays in processing child support payments. Our State Disbursement Unit has been diligently working to ensure payments continue to be processed and disbursed timely.

Previous Release Notes

We understand that the current fight against the spread of COVID-19 is ever-changing. Iowa Child Support Recovery Unit staff are available to assist you with questions regarding your child support case. Because not all staff are on-site, the best way to reach your case manager is by phone, email, or in writing.

To see the phase in which a particular county or circuit court is currently operating, please access the link below for further reference. FSWG is adding back Massachusetts to the November auto-refund process as a result of courts resuming operations. ADP had previously completed Iowa creditor garnishments to reduce the volume of returned payments. Now that the garnishment stay, previously in effect from 4/27 – 5/27, has expired, ADP will restart Iowa garnishments and resume collection.

Individual notices will be sent to the employer indicating the suspension has ended and they can resume withholding fund. NCSEAA, a Guaranty Agency, has issued employer level notices of suspension. They will return any payments received during the suspension period to the borrower and will notify the employer when to resume withholding. At this time https://adprun.net/ we are unclear on if that will be a single notice with a list detailing which orders should resume or individual notices. Please continue to send orders and payments to ADP per your normal procedures. When notified of the need to garnish wages by a federal/state agency or court, business owners may not always be clear on their responsibilities.

When ADP reviews an Exception document and finds it directly arises from an ADP error, ADP will work to correct the error and resolve the matter, subject to any specific contractual limitations. We appreciate that clients may wish to involve their legal teams in these matters. There’s nothing more important to us than making sure your sensitive data is protected at all times. That’s why when we need to send you a document, we will no longer email it to you as an attachment.

ADP has confirmed that PA DOR started to issue new garnishments. The agency also has begun sending out revised garnishment orders on existing cases that include a letter to the employer advising of the updated garnishment ID which replaces the prior garnishment ID. The Supreme Court of Missouri ordered operational directives, effective May 16, to help courts statewide begin easing COVID-19 restrictions on in-person proceedings.

Effective March 30, 2020, and until further notice, the Judicial Branch’s Support Enforcement Services (SES) offices are closing statewide due to the COVID-19 crisis. The call center also will be closed effective March 30, 2020, until further notice. FSWG removed Arizona from the May and June auto-refund process to allow courts and attorneys to clear the backlog and process Order of Continuing Liens. Barring any future closures, this state will be added to the auto-refund process in July. Acting on President Donald J. Trump’s Presidential Memorandum signed August 8, 2020, U.S.

We strongly encourage you to contact your local office for updates on changes to hours of operation and services regarding your child support case. For employers with employees with reduced hours, continue to withhold income using normal procedures. For furloughed employees, employers should hold their income withholding order until they return to work.